About this Policy
Compu-Stor is committed to providing you with the best possible customer service experience. Compu-Stor is bound by the Privacy Act 1988 (Cth) which make provisions for the protection of individuals’ personal information. We are a Quality Assured company under applicable ISO standards and implement a quality management system in compliance with that standard, which includes in relation to personal information we collect and hold.
Given the nature of the services we provide, we collect personal information through the documents we image, scan and store electronically or contained in records we store for in hard copy or electronically for our clients.
- What kinds of personal information do we collect and how?
- When do we collect your personal information?
- Why do we collect the personal information and how do we use or disclose it?
- What is our Cookies policy?
- Can you choose to remain anonymous?
- How can you request not to receive direct marketing?
- Who do we disclose your personal information to?
- Do we disclose your personal information overseas?
- How do we hold your personal information and keep it secure?
- How can you seek access to, and correction of your personal information?
- How can you seek further information or complain about a breach of your privacy?
- How do you contact us?
1. What kinds of personal information do we collect and how?
The personal information we collect depends on your relationship with us – whether your are a client, or a prospective employee – and the product or service we are delivering. It may include:
- your contact and professional details (such as name, address, email address, phone number, employer, title);
- delivery and billing address;
- your payment details (such as bank account or credit card details);
- unique name and password for our website;
- your employment history and qualifications;
- government-related identifiers and information (such as police checks, driver’s licence, working visa); and
- your testimonials, feedback and complaints.
We do not usually collect sensitive (eg health) information about you and will only do so with your consent unless otherwise required or authorised by law. By supplying sensitive information about yourself, you will be taken to have given your consent to our collection of that information.
2. When do we collect your personal information?
We collect personal information about you when:
- contact us by telephone, in person or on-line or lodge requests for a quote for our products and services on-line or in hard copy form;
- pay us;
- are referred to us by one of our clients;
- register and use the secure part of our website for access to on-line user accounts;
- contribute to one of our social media pages (Facebook, Twitter, Google Plus or Pintrest);
- apply for a job with us;
- participate in our footy tipping; and
- visit our premises – via CCTV footage; and also
- when personal information is contained in any documents we scan or store.
3. Why do we collect the information and how do we use or disclose it?
We collect, hold, use and disclose your personal information to:
- deliver our products and services;
- manage our website, client system and services;
- develop and enhance our products and services;
- inform you of our new products and services and special offers;
- manage complaints and comply with our legal obligations; and
- investigate security or other incidents and for related purposes.
4. What is our Cookies policy?
You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Check the help section of your browser software for information about how to activate and deactivate these functions. However, you will not be able to log in to our CIMS from any computer that does not accept our cookies
5. Can you choose to remain anonymous?
You may elect not to identify yourself or you may use a pseudonym in your dealings with us, including via our website for some activities, except where it is impracticable for us to deal with you on this basis (for example, we will need to identify you in order to provide most of our products and services and give you access to our secure on-line user accounts). You can always choose not to give us your information or remain anonymous, but if you do, we may not be able to provide you (or our client) with the products and services that you (or they) have asked for or respond fully to your query.
6. How can you request not to receive direct marketing?
From time to time we may contact you with information about our current and new products and services by eg email, mobile messaging, post or telephone, LinkedIn or Facebook. You may ask us at any time to stop sending you direct marketing information or to stop being contacted by or on our behalf, in a particular way or at all. You can do this by emailing us using the details below or by contacting us via our website.
7. Who do we disclose your personal information to?
We may disclose your personal information to:
- other companies who provide services on our behalf, including but not limited to customer freight shipping, hosting, data storage, payment systems, printing and scanning providers and debt collectors. We will only disclose to them the personal information they need to deliver their services to us. Compu-Stor takes reasonable steps to ensure that confidentiality and privacy obligations bind these companies in relation to the protection of your personal information;
- to companies that promote and market, or conduct research to help us improve and target, our products and services;
- to social media sites on which we have a presence ( LinkedIn and Facebook); and
- where we are required or authorised to do so by law
8. Do we disclose your information overseas?
When making international deliveries, we will need to disclose limited personal information such as contact details and delivery address to providers of freight shipping services who may be located overseas in jurisdictions where we cannot ascertain the level of privacy protection the local laws there offer. By providing your information for this purpose you consent to the overseas disclosure by us on the basis that we will not be taking steps to ensure that the overseas provider does not breach the applicable provisions of the Privacy Act in relation to your information
9. How do we hold your personal information and keep it secure?
All Compu-Stor employees must comply with our security requirements including signing a deed of confidentiality when they join us. They are highly trained in all aspects of privacy and confidentiality in relation to protecting personal information we collect and hold.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods. Given the nature of the services we provide, all of the information contained in documents we store is kept in a highly restricted, swipe card access warehouses that can only be entered by authorised personnel. We maintain a secure, temperature controlled vault and operate CCTV cameras inside and outside our premises.
We also hold personal information in electronic files. We may store it with one or more third party data storage providers (and we require them to keep all information secure and only process it for the purpose for which it was provided). We provide a secure server environment to back up data. Our computers are password protected and we have SSL and firewalls in place.
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties.
When we no longer require or are required to keep the personal information we hold, we securely destroy it in a secure destruction facility if it is contained in hard copy and we issue destruction certificates. We permanently delete electronic copies from our system.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.
10. How can you seek access to, and correction of your information?
Access: You have the right to access the personal information we hold about you, subject to some exceptions under the Privacy Act. We may be bound by obligations of confidentiality to our clients that prevent us form disclosing personal information. You can seek access by contacting us at any time at the contact details below. You may be required to put your request in writing for security reasons and we will need to verify your identity before we can give you access.
We will promptly acknowledge receipt, and we will endeavour to deal with and respond to your request within a reasonable time (usually within 5 business days) and give you access in the manner requested if possible, depending on our security protocols.
If we refuse your request for any reason, we will explain our decision in writing, and how you can complain if you are not satisfied with our decision.
You will not be charged for making a request for your personal information. However, we may charge a fee to search for and provide your information based on costs incurred. We will inform you of any fee at the time your request is made to cover these costs.
Correction: If you wish to update your personal information or if you believe that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it. We may ask you to put your request in writing for security purposes and we will need to identify you. We will take reasonable steps to correct it unless we disagree with your reasons. If we refuse to correct your personal information we will give you a written explanation why. All updates to the information we hold in our on-line management system is audited.
11. How can you seek further information or complain about a breach of your privacy?
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Australian Privacy Commissioner’s office at:
GPO Box 5218 Sydney NSW 2001 Tel: 1300 363 992 www.oaic.gov.au
12. How do you contact us?
Phone: 1300 559 778
Post: Attn: Privacy Officer
Compu-Stor PO Box 441 BELMONT WA 6984